Last Updated: January 13, 2026

1. Information Collection and Tracking

We collect information to provide a better shopping experience. This includes:

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed via encrypted third-party gateways), email address, and phone number.

Device Information: We automatically collect your IP address, time zone, and information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Cookies: We use cookies to maintain your shopping cart and provide a personalized experience. You can choose to disable cookies through your browser settings, though it may affect site functionality.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

- Communicate with you regarding your orders or pet health inquiries.

- Screen our orders for potential risk or fraud.

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We do not sell your data. We share your Personal Information with third parties only to help us use your Personal Information, as described above.

Example: We use Shopify/GoHighLevel to power our online store.

Example: We use Google Analytics to help us understand how our customers use the Site.

Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Contact & Support

For more information about our privacy practices, or if you have questions or a complaint, please contact us:

Email: [email protected]